Terms of service

These Terms govern your use of the Mirrormapper website and your purchase of goods, software, and services from Mirrormapper. By accessing the Website or placing an Order, you agree to be bound by these Terms. Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law.

Equipment hire is not a sale. Hire is governed by the Equipment Hire Pack Form and Master Equipment Hire Terms. Hire is available in Australia only. Software use (cloud and local) is governed by the EULA and the Software and Data Processing Terms.

International orders. We supply to Australia, New Zealand and selected Southeast Asian countries. What is available to you depends on where you are. DJI products are supplied in Australia only. See clause 11A.

Part A. General

1 About this document

These Terms of Sale and Website Terms of Use ("Terms") are a legal agreement between you ("Customer," "you," or "your") and Mirror Mapper Pty Ltd, trading as Mirrormapper ("Mirrormapper," "we," "us," or "our").

These Terms apply to:

your access to and use of the Website at mirrormapper.com.au (and any sub-domains or mobile-adapted versions);
your purchase of hardware, drone systems, payloads, accessories, and related goods ("Goods");
your purchase of software licences and cloud subscriptions (separately governed by our End User Licence Agreement ("EULA") and Software and Data Processing Terms, which these Terms incorporate by reference for the purposes of the sale transaction);
your purchase of professional services (separately governed by our Professional Services Agreement ("PSA"), which these Terms incorporate by reference for the purposes of the sale transaction).

These Terms do not supersede:

the EULA and Software and Data Processing Terms, which govern your ongoing use of Mirrormapper software, SaaS platforms, local/installed tools, and related data processing;
the PSA, which governs the scope, deliverables, and performance of consulting, training, and CASA-related services;
the Master Equipment Hire Terms and Hire Pack Form, which govern rental / hire of Equipment;
a signed enterprise supply or master services agreement executed by both parties, which prevails to the extent of any inconsistency;
our Information Security Policy (public summary), which describes security practices but does not expand warranties beyond these Terms and the ACL.

Our Shipping Policy and Refunds and Returns Policy form part of these Terms and are incorporated by reference.

2 Definitions

"ACL" means Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law).

"Business Day" means a day that is not a Saturday, Sunday, or Victorian public holiday.

"DAP" means Delivered at Place as defined in Incoterms 2020, published by the International Chamber of Commerce.

"EULA" means the Mirrormapper End User Licence Agreement published at mirrormapper.com.au, as updated from time to time.

"Equipment Hire" means the rental of Goods or other equipment under a Hire Pack Form and the Master Equipment Hire Terms (not a sale under Part C).

"Goods" means hardware, drone systems, payloads, accessories, spare parts, batteries, and any other tangible product sold by Mirrormapper.

"GST" has the meaning given in A New Tax System (Goods and Services Tax) Act 1999 (Cth).

"Market" means a country or group of countries we have configured on the Website, which determines the currency, pricing, tax treatment and product catalogue shown to you.

"Order" means a purchase order, online checkout transaction, written quotation accepted by you, or other written instrument by which you agree to purchase Goods, Software, or Services from Mirrormapper.

"Order Confirmation" means our written acknowledgment and acceptance of an Order, delivered by email or through the Website checkout confirmation page.

"Privacy Policy" means our privacy policy published at mirrormapper.com.au/policies/privacy-policy.

"PSA" means the Mirrormapper Professional Services Agreement published at mirrormapper.com.au, as updated from time to time.

"Refunds and Returns Policy" means the Mirrormapper Refunds and Returns Policy published at mirrormapper.com.au/policies/refund-policy, as updated from time to time.

"Restricted Product" means a product we are not authorised to supply outside Australia, including all DJI branded aircraft, docks, payloads, batteries and accessories.

"Services" means professional consulting, training, CASA regulatory documentation, and related services provided under a PSA or SOW.

"Shipping Policy" means the Mirrormapper Shipping Policy published at mirrormapper.com.au/policies/shipping-policy, as updated from time to time.

"Software" has the meaning given in the EULA.

"Supported Territory" means Australia, New Zealand, and the Southeast Asian countries listed in our Shipping Policy.

"Website" means the website operated by Mirrormapper at mirrormapper.com.au, including all sub-domains, pages, and content.

Part B. Website Terms of Use

3 Access and use of the Website

3.1 We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for lawful purposes in accordance with these Terms.

3.2 You must not:

use the Website for any unlawful purpose or in violation of any applicable law or regulation;
use any automated tool, bot, scraper, or spider to access or index the Website, except to the extent expressly permitted by applicable law or by a published API we make available for that purpose;
attempt to gain unauthorised access to any part of the Website, its infrastructure, or any system or network connected to it;
upload, transmit, or store any content that is harmful, defamatory, fraudulent, infringing, or unlawful;
interfere with or disrupt the Website's performance or security; or
use the Website to infringe any intellectual property, privacy, or other rights of any person.

3.3 We may suspend or terminate your access to the Website at any time without notice if you breach these Terms or if required by law.

4 Website content and accuracy

4.1 We aim to ensure that information on the Website is accurate and up to date, but we do not warrant that all content is complete, current, or free from error. Typographical errors, inaccuracies in pricing, and product descriptions are subject to correction without liability.

4.2 Product imagery, dimensions, weights, and specifications displayed on the Website are indicative only and may differ from the final delivered product. Official specifications are those published by the relevant manufacturer or set out in our written quotation.

4.3 Nothing on the Website constitutes legal, financial, aviation, regulatory, or professional advice.

5 Intellectual property in Website content

5.1 All content on the Website, including text, images, videos, graphics, data, software, trade marks, trade names, and the Mirrormapper brand, is owned by or licensed to Mirrormapper and is protected by Australian and international intellectual property laws.

5.2 You may view, download, and print Website content for personal, non-commercial reference only. You must not reproduce, adapt, publish, broadcast, or distribute any Website content for commercial purposes without our prior written consent.

5.3 "Mirrormapper," "Landmapper," "Airmapper," "Thermalmapper," and related names and logos are trade marks of Mirror Mapper Pty Ltd. Nothing in these Terms grants you any right to use our trade marks.

6 Third-party links and content

The Website may contain links to third-party websites and resources. We do not endorse, control, or take responsibility for the content, privacy practices, or availability of any third-party website. Your use of linked websites is at your own risk and is governed by the terms of those websites.

7 Account registration

7.1 Some features of the Website require you to create an account. You must provide accurate, complete, and current information and keep it updated.

7.2 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@mirrormapper.com.au if you suspect any unauthorised access to your account.

7.3 We may suspend or terminate accounts that are inactive for extended periods, or where we have reason to believe the account has been compromised or is being used in breach of these Terms.

Part C. Terms of Sale

8 Orders and acceptance

8.1 An Order is an offer by you to purchase Goods, Software, or Services from Mirrormapper. An Order is not accepted, and no binding contract is formed, until we issue an Order Confirmation. We reserve the right to decline any Order for any reason, including where:

a product is out of stock, discontinued, or subject to an export control or import restriction;
we are unable to verify your identity, creditworthiness, or payment details;
an obvious pricing error appears on the Website or in a quotation;
fulfilling the Order would require us to breach any applicable law, regulation, or third-party licence;
the Order is for a Restricted Product and the delivery address, billing address or buyer is outside Australia; or
the delivery address is a freight forwarder, mail forwarding service or third party consolidation address.

8.2 You are responsible for ensuring the Order (including quantities, product specifications, software options, delivery address, and any configuration requirements) is correct before submitting it. Once an Order Confirmation has been issued, changes may not be possible.

8.3 You must be at least 18 years old to place an Order. By placing an Order, you confirm you are 18 or older.

8.4 For enterprise orders, custom configurations, and orders over AUD $10,000, the Order is formalised by a signed written quotation or countersigned purchase order. The terms of that signed instrument prevail over the Website checkout terms to the extent of any inconsistency.

9 Pricing and GST

9.1 Prices are displayed in the currency of your Market.

(a) For Orders shipped within Australia, prices are in Australian dollars and include GST.

(b) For Orders shipped outside Australia, prices exclude Australian GST, because goods exported from Australia are GST free where they are exported within 60 days of payment. If an Order intended for export is not exported within that period for a reason attributable to you, we may invoice you for the GST that becomes payable.

(c) Prices displayed outside Australia do not include import duties, import GST or VAT, customs brokerage or clearance fees in the destination country. Those are payable by you as importer. See clause 11.

9.2 Prices are subject to change without notice, except that a price change will not affect Orders that have already received an Order Confirmation.

9.3 Where an obvious pricing error has occurred (whether through typographical error, system fault, or otherwise), we reserve the right to cancel the affected Order and provide a full refund of any amounts paid, or to contact you to offer the correct price before proceeding.

9.4 Where we charge a credit-card or payment processing surcharge, that surcharge will be disclosed at checkout before you complete the transaction.

9.5 Where your Market displays prices in a currency other than Australian dollars, the converted price is set by the exchange rate and rounding rules configured on the Website at the time you view it. The amount your card issuer charges you may differ because of their own conversion and fees, which we do not control and do not refund.

10 Payment

10.1 Payment for Website orders is due at the time of checkout.

10.1A For Orders placed by written quotation or purchase order:

New accounts: payment before dispatch is the default, unless we agree otherwise in writing on the quotation or order acknowledgement.
Approved accounts: once we have confirmed the Order in writing (order acknowledgement / “order in progress”), payment terms are as stated on that confirmation, typically Net 30 days from the tax invoice date.
Where the quotation, purchase order, and our written confirmation differ, our written confirmation of the Order prevails for payment timing.

10.2 We accept the payment methods displayed on the Website or in our written quotation. Card numbers are entered directly into our payment processor's hosted page and are not stored by us.

10.3 For Orders on credit terms, amounts not paid by the due date accrue interest at 10% per annum, calculated daily from the due date to the date of payment.

10.4 We reserve the right to suspend or cancel an unfulfilled Order where payment is not received within 5 Business Days of the due date (or, for Net terms, within 5 Business Days after the invoice due date).

10.5 For Orders that are not on approved credit terms, we will not dispatch Goods until payment has cleared in full. For bank transfers, dispatch occurs after cleared funds are received. For approved Net terms under clause 10.1A, dispatch may occur before payment is received, subject to the credit approval and order acknowledgement.

10.6 Orders shipped outside Australia are prepaid in full in cleared funds before dispatch. Credit terms, purchase orders on account and Net terms under clause 10.1A are available to Australian customers only.

11 Shipping, delivery, title, and risk

11.1 Shipping and delivery is governed by our Shipping Policy and Refunds and Returns Policy, which form part of these Terms. Key terms are:

We ship from Melbourne, Australia to street addresses in Australia, New Zealand and the Southeast Asian countries listed in our Shipping Policy. We do not ship to PO boxes, parcel lockers, freight forwarders or mail forwarding services.
International Orders are supplied DAP to the delivery address you give us. You are the importer of record and you are responsible for import duties, import GST or VAT, customs brokerage, clearance fees and any other charge levied in the destination country.
Title in Goods passes to you on payment in full of the purchase price in cleared funds. Until title passes, Goods remain our property.
Risk of loss or damage passes to you on dispatch from Melbourne. Goods travel uninsured unless you request transit insurance and we confirm it in writing on the quotation or invoice.
Orders over AUD $500, and all international Orders, require a signature on delivery.
Estimated delivery timeframes are indicative only. We are not liable for carrier or customs delays.
Products containing lithium batteries are dangerous goods for air freight. Some destinations, carriers and services will not accept them. Where a route is unavailable we will offer an alternative or cancel and refund the affected line.
You must inspect outer packaging before signing and note or refuse visibly damaged deliveries.

11.2 Time is not of the essence for delivery unless we have confirmed a specific delivery date in writing. Delay in delivery does not entitle you to cancel an Order or withhold payment unless the delay is unreasonable and we have failed to remedy it after written notice.

11.3 If you refuse a shipment, fail to clear it through customs, or abandon it, and it is returned to us or destroyed, you are liable for the return freight, storage, destruction and any re-import cost, and we may deduct those amounts from any refund otherwise due.

11A Restricted products and territories

11A.1 Our distribution rights for DJI branded products are limited to Australia. Restricted Products are offered for sale, supplied and supported in Australia only. They are not available for purchase, shipment or export outside Australia under any circumstances, including by a buyer located in Australia who intends to export them.

11A.2 The Website shows you the catalogue for your Market. Products excluded from your Market cannot be viewed, searched or added to cart from that Market. The absence of a product from your Market is not an invitation to order it another way.

11A.3 By placing an Order, you warrant that:

you are acquiring the Goods for your own use or for supply within your own country;
you are not acting as agent, buying party or intermediary for any person who could not lawfully purchase the Goods directly from us;
the delivery address you have given is a genuine street address for the end user of the Goods and is not a freight forwarder, consolidation service or transit address; and
you will not export or re-export the Goods, or arrange for them to be exported, in breach of clause 17 or of any manufacturer territory restriction we have notified to you.

11A.4 If we reasonably believe an Order breaches this clause, we may cancel it before or after dispatch, refuse to release Goods, recall Goods in transit at your cost, and refund the purchase price less any freight, brokerage and recovery costs we have incurred. Breach of clause 11A.3 also voids any voluntary warranty we provide under clause 13, though it does not affect rights you have that cannot be excluded by law.

11A.5 We may add or remove countries from our Supported Territory at any time. That does not affect Orders already confirmed.

12 Consumer law: your guaranteed rights

12.1 Our Goods and Services come with guarantees that cannot be excluded under the ACL. For major failures with a service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If Goods or a service fail to be of acceptable quality and the failure does not amount to a major failure, you are entitled to have the problem rectified in a reasonable time and, if this is not done, to cancel and obtain a refund for any unused portion.

12.2 Nothing in these Terms limits or excludes any right you have under the ACL that cannot be excluded by law. Where you are a consumer under the ACL, our liability for breach of a non-excludable guarantee is limited (to the maximum extent permitted by law) to re-supply of the services or payment of the cost of re-supply, or repair, replacement, or refund of the purchase price for goods.

12.3 Where you acquire Goods for the purpose of re-supply, or you are not otherwise a "consumer" within the meaning of section 3 of the ACL, your rights are limited to those expressly set out in these Terms, and the ACL consumer guarantees may not apply.

12.4 New Zealand. Where we supply Goods or Services to a consumer in New Zealand, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply and nothing in these Terms excludes, restricts or modifies a right under those Acts that cannot be excluded. Where you acquire Goods or Services for the purposes of a business, and both you and we are in trade, you and we agree that the Consumer Guarantees Act 1993 does not apply by virtue of s43(2) of that Act, and that ss9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply by virtue of s5D of that Act. You and we acknowledge that it is fair and reasonable to be bound by this agreement.

12.5 Other countries. Where we supply to you in a country other than Australia or New Zealand, any mandatory consumer protection law of that country applies to the extent it cannot be excluded. Otherwise your rights in relation to the Goods are those set out in these Terms, the Refunds and Returns Policy and the applicable manufacturer's warranty.

13 Voluntary warranties for Goods

13.1 Subject to the ACL, we provide the following voluntary warranties:

Dead-on-Arrival (DOA): If a product is faulty out of the box, not yet used operationally, and reported to us within 7 days of delivery, we will arrange an immediate replacement or refund and cover return shipping costs. See our Refunds and Returns Policy §2.7 for qualifying conditions.
Manufacturer's warranty: Most Goods are covered by the relevant manufacturer's warranty (typically 12 months for DJI products; periods vary by manufacturer and product line). The manufacturer's warranty operates in parallel with your ACL rights. Whichever gives you the better remedy applies. We will assist you in making warranty claims to the manufacturer and, where appropriate, will process the claim on your behalf.
International orders. Warranty service on Goods supplied outside Australia is provided on a return to base basis to Melbourne, Australia. You are responsible for freight to Melbourne and for export clearance from your country. We pay return freight on accepted claims. Dead on arrival claims under clause 13.1 are freight free both ways. Loan units during repair are available in Australia only. Refer to Refunds and Returns Policy §2.10.

13.2 These voluntary warranties do not cover damage caused by crashes, misuse, modification, use outside manufacturer specifications, or other circumstances excluded in our Refunds and Returns Policy §2.6.

14 Refunds and returns

Refunds and returns for Goods, digital products, and Services are governed by our Refunds and Returns Policy, which forms part of these Terms. Key terms:

Change of mind returns for unopened, unused Goods are available on Australian Orders within 14 days of delivery, subject to conditions and a restocking fee (15%, or 20% for items over AUD $5,000). See §2.3.
Change of mind returns are not available on Orders shipped outside Australia. Faulty goods and dead on arrival claims are covered wherever you are, on the return to base basis in §2.10.
Certain products, including activated drones, batteries, software licences, and activated subscriptions, are excluded from change-of-mind returns. See §2.4.
Faulty Goods claims are assessed under our Refunds and Returns Policy §2.5 in accordance with the manufacturer's warranty and your ACL rights.
Software licences and SaaS subscriptions are non-refundable once issued or activated, except where required by the ACL. See §2.8.
Consulting and training cancellation terms are set out in Refunds and Returns Policy §2.9 and mirrored in the PSA.

15 Software and cloud subscriptions

15.1 The sale of software licences and cloud subscriptions is a sale transaction governed by these Terms. Your ongoing use of the Software, including cloud SaaS, local/installed processing tools, mobile apps, APIs, and beta software, is governed by the EULA and the Software and Data Processing Terms.

15.2 By completing an Order for Software or a cloud subscription, you acknowledge that you have read and agree to the EULA and the Software and Data Processing Terms. If you do not agree, do not complete the Order.

15.3 In the event of any inconsistency between these Terms and the EULA on a matter of sale (e.g. payment, refund entitlement, or Order acceptance), these Terms prevail. In the event of any inconsistency on a matter of ongoing Software use or data processing, the EULA and Software and Data Processing Terms prevail (Data Terms prevail over EULA on processing-location topics).

15.4 Bundled third-party platforms (including MapShare) and manufacturer software (including SHARE and DJI apps) are subject to those providers’ terms. We are not the host of those platforms unless expressly stated.

15A Equipment hire

15A.1 Website pages or checkout flows that offer hire / rental create an offer to hire, not a sale. No hire contract is formed until we accept the booking and you complete the Equipment Hire Pack Form (or we issue an equivalent written hire schedule we both sign).

15A.2 Hire is governed by the Master Equipment Hire Terms and the Hire Pack Form (serial numbers, Hire OUT / Hire IN dates and times, condition reports, bond, and waiver election). Those documents prevail over Part C of these Terms for the hire relationship.

15A.3 Title in hired Equipment remains with Mirror Mapper Pty Ltd. Bonds are security only and do not cap liability for loss, theft, or damage except as expressly limited by any Waiver under the Master Equipment Hire Terms.

15A.4 Equipment hire is available in Australia only. We do not hire Equipment for use, delivery or collection outside Australia.

16 Professional services

16.1 The provision of consulting, training, CASA regulatory documentation, and other professional services is subject to the PSA, which governs scope, deliverables, performance obligations, intellectual property, and cancellation.

16.2 By placing an Order for Services, you acknowledge that you have read and agree to the PSA. If you do not agree to the PSA, do not place the Order.

16.3 In the event of any inconsistency between these Terms and the PSA on a matter covered by the PSA, the PSA prevails.

17 Export controls, sanctions and local regulation

17.1 Goods we sell may be subject to Australian export control law, including the Defence Trade Controls Act 2012 (Cth), the Customs Act 1901 (Cth), the Defence and Strategic Goods List, and to sanctions administered under the Autonomous Sanctions Act 2011 (Cth) and the Charter of the United Nations Act 1945 (Cth). Goods may also be subject to manufacturer territory and end use restrictions.

17.2 We assess Orders for export against those controls. We will decline or cancel any Order where a permit or licence is required and not held, or where we are not reasonably satisfied about the end user or end use.

17.3 You must not resell, export, re-export or transfer Goods purchased from us to any person, entity or country in breach of any applicable export control or sanctions law, or in breach of any manufacturer territory restriction we have notified to you.

17.4 By placing an Order, you warrant that you are not, and are not acting for a person who is, located in, ordinarily resident in, owned by, controlled by, or designated on any Australian, United Nations, United States, United Kingdom or European Union sanctions or restricted party list.

17.5 Local regulation is your responsibility. Goods are supplied to the manufacturer's specification and are not certified by us for use outside Australia. You are responsible for confirming that the Goods can lawfully be imported into, approved for, registered in and operated in your country, including radio type approval by your national telecommunications regulator, aviation approvals, and any survey, mapping or geospatial licensing that applies to your work. Seizure, refusal of entry, refusal of type approval, or inability to operate the Goods lawfully in your country is not a fault in the Goods and does not entitle you to a refund.

17.6 You indemnify us for any loss, penalty or cost we incur as a result of your breach of this clause. This clause survives termination.

Part D. Liability and General

18 Limitation of liability

18.1 To the maximum extent permitted by law (including the ACL), our total aggregate liability to you under or in connection with these Terms (whether in contract, tort, statute, or otherwise) is limited to:

for claims relating to Goods: the purchase price of the specific Goods giving rise to the claim;
for claims relating to Software or subscriptions: as governed by the applicable EULA;
for claims relating to Website access under Part B only: AUD $100.

18.2 To the maximum extent permitted by law, we exclude liability for indirect, consequential, incidental, special, or punitive loss or damage, including loss of profits, loss of data, loss of opportunity, and loss of goodwill.

18.3 We are not liable for loss, damage, injury, regulatory action, or fines arising from your operation of any product purchased from us, including crashes, fly-aways, signal loss, or use outside the manufacturer's published specifications.

18.4 These limitations do not apply to liability that cannot be excluded by law (including under the ACL), or to liability for death or personal injury caused by our negligence.

18.5 We are not liable for any duty, tax, penalty, storage charge, demurrage, seizure, forfeiture or delay imposed by a customs, border, telecommunications or aviation authority in the destination country.

19 Customer indemnity

You indemnify us, our directors, officers, employees, and contractors from and against any losses, liabilities, damages, costs, and expenses (including reasonable legal fees on a solicitor-client basis) arising out of or in connection with:

your breach of these Terms;
your use of the Website in violation of any applicable law;
your use of Goods in a manner inconsistent with the manufacturer's instructions, the EULA, or applicable law (including CASA regulations and aviation law); or
any claim by a third party arising from your misuse of the Website or Goods.

20 Force majeure

We are not liable for any failure or delay in performing our obligations under these Terms where caused by events beyond our reasonable control, including natural disasters, pandemics, war, government action, supply chain disruptions, carrier outages, or industrial action. We will notify you promptly of any such event and will use reasonable efforts to resume performance as soon as practicable.

21 Privacy

Our collection, use and disclosure of personal information is governed by our Privacy Policy at mirrormapper.com.au/policies/privacy-policy. By using the Website or placing an Order, you acknowledge the Privacy Policy.

If you are in New Zealand, we handle your personal information in accordance with the Privacy Act 2020 (NZ) as well as the Privacy Act 1988 (Cth). If you are elsewhere, we handle it in accordance with the Privacy Act 1988 (Cth) and any mandatory data protection law of your country. Placing an international Order requires us to disclose your name, address, contact details and order contents to carriers, customs brokers and border authorities in Australia and in the destination country so the shipment can be exported, cleared and delivered.

22 Variation

We may update these Terms at any time. Material changes will be notified on the Website and, for registered account holders, by email at least 14 days before taking effect. Your continued use of the Website or placement of an Order after the effective date of any change constitutes acceptance of the updated Terms. If you do not accept a material change, you may close your account before the effective date.

23 Governing law and jurisdiction

These Terms are governed by the laws of Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts of Victoria and the federal courts of Australia sitting in Victoria.

If you are a consumer, nothing in this clause deprives you of the protection of any mandatory consumer protection law of the country in which you are resident, or of any right you have to bring proceedings in the courts of that country where that right cannot be excluded by agreement.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

24 Dispute resolution

If a dispute arises in connection with these Terms, the parties will first attempt to resolve it through good-faith discussion. If unresolved within 14 days of written notice of the dispute, either party may refer the matter to formal proceedings. Nothing in this clause prevents a party from seeking urgent injunctive or other equitable relief.

25 Severability and waiver

If any provision of these Terms is held invalid or unenforceable, it is severed to the minimum extent necessary and the remainder continues in force. A failure or delay in exercising any right under these Terms does not constitute a waiver of that right.

26 Entire agreement and order of precedence

These Terms, together with the Order Confirmation, the EULA (for Software and subscription purchases), the PSA (for Services), the Shipping Policy and the Refunds and Returns Policy, constitute the entire agreement between you and Mirrormapper in relation to the Website and your purchases, and supersede all prior representations and communications on those subjects.

Order of precedence: To the extent of any inconsistency between documents governing a transaction, the following order applies (higher rank prevails):

A signed enterprise supply agreement or master services agreement executed by both parties;
The Hire Pack Form and Master Equipment Hire Terms (for Equipment Hire);
The PSA (for matters relating to Services) or the EULA and Software and Data Processing Terms (for matters relating to Software use and data processing);
These Terms of Sale and Website Terms of Use;
The Order Confirmation;
The Shipping Policy and Refunds and Returns Policy;
The Information Security Policy (public summary), descriptive only;
A pricing page or product listing.

Questions about these Terms: Contact us.

BY ACCESSING THE WEBSITE OR PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.

Effective 13 August 2026. Version 3.0.